- Wed 02 May 2012 – BIC to bloom in 2013 – When the National Association of Flower Arrangement Societies will bring their National Show, exhibition and competitions to Bournemouth in 2013.
- Mon 30 Apr 2012 – Festive Gift Fair reaches out to regional crafters and entrepreneurs – Exhibition spaces for the 2012 Festive Gift Fair are now on sale.
- Thu 19 Apr 2012 – New Bistro dining experience in Bournemouth – Next month enjoy a taste of ‘Dorset on a Plate’ at a brand new Terrace Bistro, Café & Bar
- Mon 26 Mar 2012 – Enjoy prime views and first class hospitality during the Bournemouth Air Festival – From one of the best viewpoints in town
- Thu 22 Mar 2012 – More entertainment choices in Bournemouth with BH Live Tickets – At the Bournemouth Pier Theatre
- Wed 21 Mar 2012 – The Association of Anaesthetists of Great Britain and Ireland (AAGBI) returning to the BIC – The BIC will welcome over 800 delegates in September
- Mon 12 Mar 2012 – BH Live Improving The Customer Experience! – Following a recent assessment by the Institute of Hospitality
- Tue 06 Mar 2012 – BH Live energy saving measures pay off with improved performance ratings – Resulting in a lower energy performance operational rating and reduced carbon emissions at the BIC and Bournemouth Pavilion during 2011
- Thu 01 Mar 2012 – New look Nursery Show coming to the Bournemouth International Centre – To boost Early Years development in the South
- Tue 28 Feb 2012 – British Association of Barbershop Singers raising the roof – In 2013 at their 39th Annual Convention
- Tue 21 Feb 2012 – Trades Union Congress returning to BIC in 2013 – Bringing together representatives from 54 affiliated unions
- Mon 20 Feb 2012 – Local charities raise thousands at BIC in Guinness World Record attempt – To contribute towards caring for local people.
- Fri 10 Feb 2012 – Bournemouth International Centre aiming high with new accreditation – from AIM in association with the Meetings Industry Association
- Tue 28 Feb 2012 – Due to popular demand, themed dinners are back at Bournemouth Pavilion – BH Live Hospitality is pleased to announce that further themed dinners for 2012 are on sale now
- Tue 24 Jan 2012 – BH Live supporting people to live well with and beyond cancer in Dorset – with a special event being held at the BIC on Wednesday 25 January 2012
- Thu 19 Jan 2012 – Zumba Smash 2 at the BIC on Sunday 12th February 2012 – attempt at breaking the Guinness World Record for the largest Zumba class
- Tue 10 Jan 2012 – 2012 Cupcake Camp is coming to the Bournemouth Pavilion – on 17th of March at 2pm
- Fri 06 Jan 2012 – Record breaking Pantomime audiences for Jack and the Beanstalk at the Bournemouth Pavilion – which delighted nearly 40,000 people during the 2011 festive season
- Mon 05 Dec 2011 – NSPCC calls on local businesses to get festive for ChildLine – by sponsoring and decorating a tree at the Festival of Christmas Trees
- Thu 22 Mar 2012 – BH Live wins Outstanding Customer Service of the Year at the Bournemouth Tourism Awards 2011 – for its ongoing committment to high levels of customer service
- Thu 10 Nov 2011 – BH Live Hospitality launch Encore and Applause – two new hospitality packages to upgrade a show experience
- Tue 25 Oct 2011 – See the new Terrace Bistro at the Pavilion – Work is progressing well on BH Live's new Terrace Bistro at the Pavilion
- Fri 05 Aug 2011 – The Conference and Exhibition Sales team at the Bournemouth International Centre is expanding – BH Live is pleased to welcome Hayley Ryan as it’s new Conference & Exhibition Sales Coordinator
- Fri 05 Aug 2011 – Setting new standards in energy efficiency at the Bournemouth International Centre – with 27 solar thermal panels on the roof of the venue
- Tue 12 Jul 2011 – The region's largest trade show for the hospitality industry looking ahead to 2015 – The CEM Group has secured dates up to 2015
- Mon 20 Jun 2011 – "You're in safe hands at the Bournemouth International Centre" says the Police Federation – The 87the Polie Federation Conference & Exhibition returned to the BIC last month
- Fri 25 Mar 2011 – BIC and Bournemouth Pavilion celebrating improved Hospitality Assured success – The BIC and Bournemouth Pavilion have been awarded the Hospitality Assured Standard for Service and Business Excellence
BIC and Bournemouth Pavilion celebrating improved Hospitality Assured success
The Bournemouth International Centre (BIC) and Bournemouth Pavilion have been awarded the Hospitality Assured Standard for Service and Business Excellence, a standard run by the Institute of Hospitality.
Steve Piper, Head of Venues for BH Live which manages the BIC and Pavilion said: “Hospitality Assured assessment is an independent and internationally recognised way of evaluating the standard of ten areas across the business including customer service, business planning and service delivery. The assessment highlights areas for improvement and using the outcomes of this report alongside our own customer research and feedback, we can continuously adapt to ensure we are always improving to provide the best service to our customers.”
The BIC and Pavilion demonstrated improvements in nine areas with customer research, satisfaction, delivering our customer promise improving significantly achieving an improved overall score of 71.2% compared to 69% in 2010.
“The BIC & Pavilion’s improved scores on last year reflect how hard our staff have been working to ensure we remain one of the leading conference, exhibition and cultural event venues in the UK, delivering improved customer service year on year. I am pleased this has been recognised and thank our team for their dedication and continued support.” adds Steve Piper.
Peter Gunn, Chief Executive for BH Live said: “Since transferring the management and operation of the BIC & Pavilion to BH Live in May 2010, both venues have continued to deliver a high standard of customer service despite having worked through a period of significant transition. We are continuously looking at how we can improve the service to customers and will be striving towards the Hospitality Assured Premier standard in 2012.”