If you have specific access requirements, please speak to a member of our team or your event organiser.
Our venue accommodates wheelchairs in specific accessible and safe areas. If you are coming to a show, check when you book to find out how best to reach the area where the event is taking place. If you are coming to a conference or exhibition, you should ask the event organiser what has been arranged for wheelchair users. Our venue staff will also be there to help when you arrive.
14 car spaces and three van spaces on Level 1
Covered walkway into the venue via automatic doors
If you have a vehicle with a disability exemption from Vehicle Excise Duty,you may park free of charge.
Flat or ramped routes into the main halls
Ground floor ramp access
Main foyer to Terrace Café, Terrace Bar, Avon Room
Solent Corridor to Purbeck Corridor, leading to Purbeck Hall and Meyrick, Durley, Branksome, Chine and Westbourne Suites
Lift access from main foyer
Lift access to Windsor Hall balcony
Level routes connect all main venue areas
Ramp access from Purbeck Hall foyer (West entrance) to Tregonwell Hall
Level access to flat zone
Ramp access from Purbeck Hall foyer to under balcony area
No access to balcony or lower level
Limited access to stage
Level access between the foyer and the hall
Lift access to next level and flat route to and from main foyer
Accessible toilets are equipped with an audible alarm.
Right of the foyer bar and behind the reception desk
Solent corridor next to the foyer bar
Tregonwell corridor to Bay View Suite
Tregonwell Hall bar
Windsor Hall Door 5
Windsor Hall Door 6
Purbeck Hall bar
Many doors are held open by magnets, so that people can move freely between the venue’s spaces.
If the fire alarm is activated, doors will be automatically released and closed. When the alarm is de-activated, doors may be re-opened.
A Sennheiser Infrared Amplification System operates throughout the main halls and adjacent spaces, with the exception of the Purbeck Hall, to provide interference-free, audio assistance.
Receivers and headsets are available from the security office next to the Bourne Lounge at the top of the escalator. .
Guide dogs and assistance dogs
You may bring your dog into any areas of the venue, provided they are kept on a lead and under control at all times. Just ask one of our team if your dog needs water.