Frequently Asked Questions - Ticketing
When Can I expect to receive my tickets?
If you choose to pay postage, seated tickets are sent standard mail and standing or unreserved tickets are sent recorded delivery. We always aim to send tickets out within 3 weeks of booking where possible however, for BIC shows or external events tickets may not be sent until 4-6 weeks before event date.
If the cardholder cannot come to collect the tickets what can we do?
The cardholder must write the person collecting the tickets a letter of authorisation clearly stating the booking reference number, the name of the person collecting and the last 4 digits of the payment card. The person collecting must also bring some form of ID ie. Passport/ Drivers Licence.
I have lost my tickets. Can I get them replaced?
If you have tickets for a seated concert/show the tickets can be replaced but only on the night of the show. The person who booked the tickets will need to bring some form of ID. STANDING TICKETS CAN NOT BE REPLACED IF LOST, STOLEN OR FORGOTTEN ON THE NIGHT.
Why is there a service charge?
For nearly all BIC/Pavilion shows a charge is made, the BIC at 13% and Pavilion at 7.5%. This is to cover the running of the Ticket Office/ booking lines and to cover credit card bank charges.
- Bournemouth Pavilion Theatre Ticket Office between 10.00am and 5.30pm daily, though closed all day Sunday if there is no show that day. On show nights the Pavilion Ticket Office is open until 30 minutes after the performance starts.
- Bournemouth International Centre Ticket Office between 11.30am and 3pm daily, though closed all day Sunday if there is no show that day. The BIC will open earlier on days when major events go on sale and on show nights. Please check the website for individual events.
Why send recorded delivery for standing tickets?
We send out standing tickets recorded delivery because we cannot re-issue standing tickets if they get lost in the post. We send tickets recorded delivery to guarantee they will reach the person who books them.
Why do you charge £1 for “Print At Home” tickets?
The £1 fee contributes to the cost of the technology that allows “Print At Home” tickets to be used. “Print At Home” is the most convenient way for you to receive your tickets, saving you having to queue at the box office or pay for postage.
I can't see a seating plan on the website.
Seating plans are available on the website. Go to Events & Ticketing then select Seating Plans in the How To Order Tickets dropdown menu, select whichever plan you want to see.
What does restricted view mean?
Restricted view applies to seats which may have a hand rail of front of them or be in a position slightly obscured from the stage. This is due to the diverse nature of our shows which can have complicated layouts.
Do you sell/accept Theatre Tokens?
We do not sell or accept National Theatre Tokens. We do however sell our own Gift Vouchers which can be used at the BIC or Pavilion Theatre to use as full or part payment for any shows that we sell, which includes events outside of our venues.
Which are the best seats?
Personal preference. In the Pavilion circle you will get the whole view over the stage. In most of the stalls you are closer to the performance. In the BIC the Terrace is considered to be the best area however, you get good views from blocks B & C and in the Balcony and Side Balconies.
What is your child policy?
No Under 12's to stand
12 - 13 years standing to be accompanied by an adult (ratio 1 adult to 4 children)
14 years and over are able to stand without an accompanying adult at parents discretion
No age restriction unless advertised as unsuitable for certain ages i.e. x rated comedian etc
All children under 14 years must be accompanied by an adult
1 adult may supervise a maximum of 10 children under 14 years
14 years and over are not required to have an accompanying adult
Children under two years of age will not be admitted to the Performance unless it is identified as a 'children show'. No tickets need to be purchased for children under two years of age unless they intend to occupy a seat separate to the one occupied by the adult accompanying them. However we reserve the right at our absolute discretion to direct you to remove a child under your supervision from a Performance where the child is causing disturbance or annoyance to others including the performers.
It is strongly recommended that all unaccompanied children stay in the venue until they are collected.
What time can we go in? What time does it end?
Doors will open between 30 mins and 1 hour before the start of the show. Running times are only approximate and usually only available a few days before the show.
Can I go on a waiting list for sold out shows?
We do operate a waiting list for people interested in tickets for sold out events, as very occasionally changes to the event may mean more tickets become available. Please call 0844 576 3000 for further information."
You have sold out - should I buy tickets on Ebay?
NO. If the show cancels/changes date we are not able to get hold of you to tell you and any money would be refunded directly to the original booker. Our tickets are strictly non transferable.
Why are there tickets on Ebay when you have sold out?
We do not put tickets on Ebay. These are from customers/ticket touts trying to sell them. We will not allow customers in to our venue if they have bought tickets from an unauthorised agent.
I bought tickets on Ebay - are they valid?
We reserve the right to admit entry to our venues and do not support the sale of tickets for personal gain.
Valid tickets will have the BIC holographic logo on the front. Only these tickets will be valid.
Should I buy tickets from www.ticketout.com if you have sold out ?
No. We have a select group of secondary ticket agents such as Ticketmaster, SEE, Piccadilly or Lastminute.com. If in doubt please contact our venue.