The price of a ticket is set by the event organisers and BH Live does not receive any payment to assist in the costs of running a ticketing service. BH Live has made a huge investment and commitment to providing a ticketing service to ensure we can sell our own tickets and not rely on ticket agencies. In order to do so we add a service charge per ticket to cover the cost of operating a contact centre booking service, labour, IT equipment and software development, credit card transaction fees, ticket stock and all other costs associated with running a secure and customer centric ticketing service.
A 13% per ticket service charge will apply to all internet/telephone transactions paying by credit and debit cards and to personal callers for credit cards based on the full price in each price band e.g. for an event that has three price bands of £30.00, £25.00 and £20.00 the service charge will be £3.90, £3.25 and £2.60 per ticket. We have listened to our customers and understand that on higher priced tickets, service charges can become prohibitive and we will therefore cap all tickets priced at £50.00 and above to a maximum service charge of £6.50. A minimum service charge of £2.50 applies.
A 7.5% per ticket service charge will apply to Internet/telephone transactions paying by credit and debit cards and to personal callers for credit cards based on the full price ticket in each price band, e.g. for an event that has three price bands of £30.00, £25.00 and £20.00 the service charge will be £2.25, £1.88 and £1.50 per ticket. A minimum service charge of £1.00 applies.
To avoid paying a service charge on BIC & Pavilion shows, you can purchase your tickets at the BIC & Pavilion ticket offices and pay by cash or debit card. There may be exceptions to these charges for certain events.
Please note that we do not accept payment by cheque or postal order.
Most external events will have a service charge.