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FAQs

FAQs

For FAQs about Tickets, please visit our BH Live Tickets website.

Is it true that if you arrive late for a show you might not get in straight away?

For some shows such as plays, opera, ballet you will often be asked to wait until a suitable moment before being admitted. For certain performances the artist may request that latecomers are admitted after the first interval as the event requires concentration by both the audience and the artistes and this would be spoilt by others wanting to get past etc.

Is it OK to take food and drink into the theatre or hall?

Generally, it is OK to take cold soft drinks and confectionary into the halls, but alcoholic drink, glass, crockery, hot food or hot drinks are not permitted. The rules tend to be based on consideration for other people (the smell of alcohol or hot food) or for safety reasons. For some events an alcoholic drink may be taken in at the start, but cannot be replenished during the event. For certain pop concerts the tops must be removed from plastic drinks bottles before admission. Look out for local notices and do ask our knowledgeable team working on the night for advice.

What about cameras, videos and mobile phones?

Most shows and concerts are subject to copyright, which means that any material connected with the show is the property of the artiste or promoter and may not be photographed or videoed. This applies to the stage set, photographs or images of the show or artiste and any sound recording. Make sure your mobile phone is switched off or on silent mode and please do not make or receive calls during an event.

I have a special requirement:

a. I need to use a hearing induction loop, is the facility available and how do I access it?

All our halls and most meeting rooms/function rooms have Infra Red induction loops. To access this service you need to obtain additional equipment from the venue which is available free of charge from our security office at the Bournemouth International Centre. Hearing aids need to be switched to the T Position to receive the signal.

b. Do I need to tell anyone that I need to remain in my wheelchair during the event?

Yes, it is important that this is made clear when buying a ticket. Our venues have good accommodation for wheelchairs, but they are in specific areas so that they are accessible and safe. Our venue staff are very willing to discuss wheelchair facilities with you and can arrange for you to visit in advance of an event in order to familiarise yourself with the facilities.

c. What if I wish to transfer to a seat from my wheelchair?

It is important that you let our friendly ticketing team know of your situation when booking so that they can ensure that the seat you book is accessible. Most importantly, you need to be able to get out in the event of an emergency, especially bearing in mind that fire regulations require wheelchairs and walkers to be removed from the aisle and put in an appropriate place once you are seated.

d. I have poor eyesight, what facilities have the venues got that could assist me?

Large print Forthcoming Attraction leaflets and cassettes are available from our reception desk. For many events, seats are set aside near the front for patrons with impaired eyesight. Please let our ticketing team know of your situation when booking – our staff do reserve the right to refuse this facility where a valid requirement cannot be established.

e. One of our group has an attention deficit disorder, but can attend if they have a direct view of the stage – can you help?

In most of our venues a very limited number of seats with a direct eye line to the stage are set aside for this purpose. These seats are very popular and are only offered to those who need them so please mention your needs when booking. These seats are only held for a short period so please book as early as possible.

What about parking facilities?

The BIC has a multi storey car park. During shows it is very busy, so please allow plenty of time to find parking space. Charges apply up to 10pm daily. The BIC has the recommended compliment of parking facilities for disabled customers, charges apply unless the vehicle is exempt road tax. For many BIC shows you can book reserved parking.

Why are the car parks not restricted to the sole use of BIC or Pavilion customers?

Because it is not feasible to keep other vehicles out of the car parks. Even with a car park attendant, customers would be unable to prove they were genuine BIC customers until they had collected their tickets, yet they would need to park in order to collect their tickets

Why do you not do more to sort out sound difficulties such as too loud, music overpowering the singers etc?

Our venue management and technicians have little, if any, part in the running of visiting shows. It is the promoter who hires the venue and then operates the event to their specifications. This means that the sound for the vast majority of events is entirely in the hands of the artiste and/or promoter of the visiting show. They tour with their own sound and lighting systems and their engineers control them throughout the event. We do monitor both sound quality and decibel output and we will step in and advise where we think it necessary.

What if I want to complain to someone?

We want to make your visit an enjoyable experience so please speak to one of our staff in the area causing you concern, whether that be catering/bars or the operational ushers & door staff. Our friendly and professional team are encouraged to try and resolve matters and will in many cases be able to assist you. If it is particularly serious, or if you are unhappy with the outcome, please ask to speak to our duty manager who will deal with your queries as soon as they can.