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If you have specific access requirements, please speak to a member of our team or your event organiser. 


Our venue accommodates wheelchairs in specific accessible and safe areas. If you are coming to a show, check when you book to find out how best to reach the area where the event is taking place. If you are coming to a conference or exhibition, you should ask the event organiser what has been arranged for wheelchair users. Our venue staff will also be there to help when you arrive.

Car park

14 car spaces and three van spaces on Level 1

Covered walkway into the venue via automatic doors

If you have a vehicle with a disability exemption from Vehicle Excise Duty,you may park free of charge.

Main entrances

Flat or ramped routes into the main halls

Ground floor ramp access

Main foyer to Terrace Café, Terrace Bar, Avon Room

Solent Corridor to Purbeck Corridor, leading to Purbeck Hall and Meyrick, Durley, Branksome, Chine and Westbourne Suites 

First floor 

Lift access from main foyer 

Lift access to Windsor Hall balcony

Level routes connect all main venue areas

Ramp access from Purbeck Hall foyer (West entrance) to Tregonwell Hall

Tregonwell Hall

Level access to flat zone

Ramp access from Purbeck Hall foyer to under balcony area

No access to balcony or lower level

Limited access to stage 

Purbeck Hall

Level access between the foyer and the hall

Lift access to next level and flat route to and from main foyer

Accessible toilets

Accessible toilets are equipped with an audible alarm.

Ground floor

Right of the foyer bar and behind the reception desk

Solent corridor next to the foyer bar

First floor

Tregonwell corridor to Bay View Suite

Tregonwell Hall bar

Windsor Hall Door 5

Windsor Hall Door 6

Purbeck Hall bar


Many doors are held open by magnets, so that people can move freely between the venue’s spaces. 

If the fire alarm is activated, doors will be automatically released and closed. When the alarm is de-activated, doors may be re-opened.

Hearing assistance

A Sennheiser Infrared Amplification System operates throughout the main halls and adjacent spaces, with the exception of the Purbeck Hall, to provide interference-free, audio assistance.

Receivers and headsets are available from the security office next to the Bourne Lounge at the top of the escalator. . 

Guide dogs and assistance dogs

You may bring your dog into any areas of the venue, provided they are kept on a lead and under control at all times. Just ask one of our team if your dog needs water.