The BIC welcomes everyone and wants the venue to be accessible by all.

Access Scheme
Customers with special seating or access requirements can apply join the BH Live Access Scheme, which enables us to provide the best possible service and seats for customers with accessibility needs. Discounted or complimentary Personal Assistant tickets may be available if you require assistance when attending an event at our venues.

Am I Eligible?
If you are in receipt of one of the following, you will be able to join the Access Scheme:

  • PIP
  • DLA
  • Attendance Allowance
  • Certificate of Visual Impairment
  • Access Card

How to apply
If you are new to our venues, you will need to create an online account. Click My Account at the top of the page and follow the instructions for creating a new account. Once your account has been created, send your name, account number and a copy of your proof (listed above) to

If you have an account with us already send your name, account number and a copy of your proof (listed above) to

How to book
Once you have received confirmation that your account has been registered onto the Access Scheme, you will be able to book accessible tickets through your online account. You will need to log into this account first before selecting your seats. At the checkout the complimentary Personal Assistant ticket will be added to your order (subject to availability).

If you have any queries you can contact us on

Blue Badge Parking – There are 35 accessible parking bays in our car park located on levels 1 to 3 of the car park (including 3 overlength spaces on Level 1).

Accessible toilets on every level, equipped with alarms.

Hearing Assistance - The Windsor Hall and Tregonwell Hall are fitted with the Sennheiser Infrared Amplification System. Users require a receiver that can be either worn around the neck and used in conjunction with their own hearing aid. Receivers can be loaned from the security office. They are free, yet address details will be required, which will be destroyed upon return of the receiver.

Guide Dogs and Assistance Dogs are welcome in all BH Live venues and water is available upon request.

If you have specific seating requirements, please ask a member of our ticketing team for advice. You can contact them for more information by emailing

We offer a limited number of complimentary tickets to events at our venues, for personal assistants accompanying customers with disabilities, where that customer would be unable to attend an event without this person.
Personal assistant tickets are subject to availability and can only be booked by customers registered on our Access Scheme (see below).

^ Opening times vary, please visit our Way to Book page for opening times